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Credits

Every realtime conversation, media generation request, or call consumes credits. The Credits page gives you a snapshot of what’s left and lets you top up when needed.

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Current Balance

  • The banner at the top displays Available Credits—your spendable balance.
  • Check this value weekly to avoid unexpected depletion during high-traffic periods.

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Purchasing Credits

1

Enter Desired Amount

Use the number field to specify how many credits you want to buy. The interface instantly calculates the cost and projected new balance.
2

Review Pricing

Confirm the projected total credits and payable amount before proceeding. If you have finance approvals, capture a screenshot for documentation.
3

Click Buy Credits

Press Buy credits to start checkout. You’ll be prompted for payment details if none are stored.
Always double-check with the requestor or finance team before finalizing a purchase—credit buys are typically non-refundable.

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Best Practices

  • Set Threshold Alerts: Establish an internal process to refill credits when the balance drops below a certain level (e.g., 25% of monthly usage).
  • Tie to Campaigns: Before launching marketing pushes, forecast expected traffic and pre-purchase credits accordingly.
  • Monitor Impact: After large purchases, review the Insights → Agent Analytics tab to confirm credits are being used as planned.
Need help with payments or invoices? Jump to the Billing dashboard for payment method management.