Credits
Every realtime conversation, media generation request, or call consumes credits. The Credits page gives you a snapshot of what’s left and lets you top up when needed.Current Balance
- The banner at the top displays Available Credits—your spendable balance.
- Check this value weekly to avoid unexpected depletion during high-traffic periods.
Purchasing Credits
1
Enter Desired Amount
Use the number field to specify how many credits you want to buy. The interface instantly calculates the cost and projected new balance.
2
Review Pricing
Confirm the projected total credits and payable amount before proceeding. If you have finance approvals, capture a screenshot for documentation.
3
Click Buy Credits
Press Buy credits to start checkout. You’ll be prompted for payment details if none are stored.
Always double-check with the requestor or finance team before finalizing a purchase—credit buys are typically non-refundable.
Best Practices
- Set Threshold Alerts: Establish an internal process to refill credits when the balance drops below a certain level (e.g., 25% of monthly usage).
- Tie to Campaigns: Before launching marketing pushes, forecast expected traffic and pre-purchase credits accordingly.
- Monitor Impact: After large purchases, review the Insights → Agent Analytics tab to confirm credits are being used as planned.