Add Content

Add content guide

Adding Content to Your Knowledge Agent

Once your Knowledge Agent is created, you can continuously expand and refine its knowledge base by adding new content, updating existing sources, and managing your information effectively. Aivah automatically trains your agent on any new content you add, making it immediately available for use.

Accessing Content Management

1. Navigate to Agent Settings

   Go to Knowledge in the top navigation and select your agent from the left sidebar.

2. Open Content Management

   Click Add content or manage existing sources from the Agent Knowledge Settings page. You’ll see the Add content button prominently displayed in the top-right corner.

   

Methods for Adding Content

1. Direct Text Input

Perfect for adding specific information, FAQs, or policy updates.

1. Open Text Editor

   Click Add content and select the Enter Content section.

2. Paste Your Content

   Add your text directly into the text field. This could include:

   • FAQ responses
   • Product specifications
   • Company policies
   • Step-by-step procedures
3. Save Changes

   Click Confirm to add the content to your agent’s knowledge base. Aivah will automatically train your agent on the new content.

Text content is processed immediately and becomes available for your agent to reference right away.

2. URL and Video Integration

Expand your agent’s knowledge with web-based content and multimedia resources.

1. Access URL Input

   In the Upload URL Or Video section, paste your link.

2. Add Multiple Sources

   Click + Add another link to include multiple URLs in one batch.

3. Supported Content Types

   Your agent can process:

   • Blog posts and articles
   • Documentation pages
   • YouTube and Vimeo videos
   • Public knowledge bases
   • News articles and press releases
4. Confirm Addition

   Click Confirm to start processing the URLs. Aivah will automatically train your agent on the new content once processing is complete.

URLs must be publicly accessible. Content behind logins, paywalls, or geo-restrictions cannot be processed.

3. File Upload

Upload documents directly to your agent’s knowledge base.

1. Prepare Your Files

   Ensure your documents are in supported formats:

   • PDF documents
   • Word files (DOCX)
   • Text files (TXT)
   • Presentations (PPTX)
   • Spreadsheets (XLSX)
2. Upload Process

   Either drag and drop files into the upload area or click Upload to browse and select files.

3. Monitor Processing

   Watch for the upload banner: “Uploading your Agent Knowledge files. Large files and URLs may take several minutes to complete.”

4. Verify Upload

   Wait until processing completes and you see character counts for each file.

Managing Existing Content

Viewing Your Knowledge Base

List View

• Shows detailed information including character counts and upload dates
• Best for managing large numbers of sources
• Includes quick action buttons for each item

Card View

• Visual layout showing content previews
• Easier to browse and identify specific sources
• Good for smaller knowledge bases

Editing Sources

1. Select Content

   Click on any existing source in your knowledge base to open the Update Agent Knowledge dialog.

2. Make Changes

   In the Update Agent Knowledge dialog, you can:

   • Modify text content directly
   • Add or remove URLs
   • Upload additional files

   
3. Save Updates

   Click Confirm to apply your changes. Aivah will automatically retrain your agent with the updated content.

Removing Content

Individual Removal

Use the trash icon next to any source to delete it individually.

Bulk Operations

1. Use checkboxes to select multiple items
2. Click Select all files for complete selection
3. Apply bulk actions like deletion to multiple sources

Complete Reset

Use Delete All in the top-right to clear your entire knowledge base (use with caution).

Content Processing and Verification

Understanding Processing Status

• Processing: Content is being analyzed and prepared
• Character Count Visible: Content successfully processed and ready
• Error State: Processing failed (check content accessibility)

Quality Assurance

1. Test Agent Responses

   After adding content, test your agent with relevant questions to ensure accurate responses.

2. Verify Completeness

   Check that all uploaded sources show character counts, indicating successful processing.

3. Monitor Performance

   Use the Insights tab to track how well your agent performs with the new content.

Best Practices for Content Management

Content Organization

• Group related documents together
• Use clear, descriptive filenames
• Remove outdated or contradictory information
• Maintain a logical structure in your knowledge base

Quality Control

• Regularly review and update content
• Ensure accuracy and current relevance
• Remove duplicate information
• Test agent responses after major updates

Performance Optimization

• Balance comprehensiveness with relevance
• Monitor processing times for large files
• Keep content focused on your agent’s purpose
• Regular cleanup of unused sources

Advanced Content Features

Export Functionality

Use Export Content List to:

• Create backups of your knowledge base structure
• Generate reports for content audits
• Share content inventories with team members
• Track content additions over time

Batch Processing Tips

• Upload multiple files simultaneously for efficiency
• Add multiple URLs in a single operation
• Use bulk selection for managing large content sets
• Plan content additions during off-peak hours for faster processing

Troubleshooting Content Issues

Upload Failures

Common causes:

• File size too large
• Unsupported file format
• Network connectivity issues

Solutions:

• Check file size limits in your plan
• Convert to supported formats
• Retry upload with stable connection

URL Processing Issues

Common causes:

• Content behind authentication
• Geo-restricted access
• Dynamic content that requires JavaScript

Solutions:

• Ensure public accessibility
• Use direct content URLs when possible
• Download and upload as files if needed

Agent Not Using New Content

Possible reasons:

• Content still processing
• Conflicting information in knowledge base
• Content not relevant to user queries

Solutions:

• Wait for processing to complete
• Remove contradictory sources
• Test with specific questions related to new content

Ready to optimize your agent further? Learn about training techniques or explore real-time configuration options.