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Agent Analytics

The Agent Analytics tab (labelled Insights in the interface) is the default view when you open the Insights workspace. It surfaces high-level metrics that help you evaluate how often an agent is used, who is interacting with it, and how many credits those interactions consume.

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Layout Overview

Agent Picker

Agents are listed in the left sidebar. Selecting one refreshes the analytics panel instantly.

Date Filter

Choose predefined ranges such as Today, Yesterday, Last 7 Days, or set a custom window.

Credits Graph

A line chart tracks credits consumed across the chosen timeline. Hover to reveal exact values.

Unique Users

A counter beneath the graph shows how many distinct users interacted with the agent during the selected period.

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Working with the Credits Graph

1

Select a Time Range

Use the date picker to focus on the window you care about (e.g., Today for freshness, Last 30 Days for broader trends).
2

Hover for Detail

Move your cursor across the line graph to see precise credit expenditure at any point in time.
3

Compare Agents

Click another agent in the left rail to instantly load their credit usage, making it easy to contrast performance.
If you are preparing reports, jot down peak usage times from the graph—these often correspond with marketing campaigns or product launches.

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Monitoring Unique Users

  • Located directly beneath the chart.
  • Displays “No data” when the agent has not received interactions during the chosen window.
  • Combine this metric with credits used to gauge efficiency (e.g., high credits with low unique users may indicate long or complex sessions per user).

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When to Use This Tab

  • Capacity Planning: Identify growth in agent engagement before extending infrastructure or credit allocations.
  • Campaign Tracking: Verify that new releases, webinars, or support initiatives drive the expected traffic.
  • Usage Audits: Confirm that agents set to “public” are actually being used, or see if dormant agents can be retired.

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Best Practices

  • Set Review Cadence: Schedule a weekly or monthly review of the credits graph to flag anomalies early.
  • Log Context: Document spikes within your internal notes or analytics platform so future viewers know what caused the change.
  • Pair with Settings: If usage is outpacing your budget, adjust credit ceilings in the Setting tab immediately.
  • Share Snapshots: Capture screenshots of the graph to include in stakeholder updates or sprint reviews.
Ready to dig deeper? Explore adjacent tabs for governance and raw data:
  • Privacy to control who can access the agent.
  • Chat Log for conversation-level insight.
  • Leads to follow up with captured contacts.