Overview

Knowledge-base and Presenter agents overview

What is an Agent?

An agent is a chatbot bound to a knowledge base. Think of it as the brain – the avatar, character, voice, and integrations are how it speaks to the world.

Open Agents from the side navigation (/agents) to:

• See every agent your account owns, with live training status badges.
• Search by name and refresh the list while training is in progress.
• Create a new agent with the Plus button.
• Open any row to view documents, retry failed sources, edit content, or quiz an agent that has Q&A baked into it.

Agent capabilities

When you create an agent you pick between two capability profiles:

Profile	Content accepted	Notable features
Knowledge base (default)	URLs, documents, text, audio, video, images	RAG-grounded answers, MCP tools, real-time voice, multi-modal
Presenter	A single PDF or a single video	Slide-aligned answers, in-chat Quiz overlay, presentation scenes

The legacy term Knowledge Agent maps to a knowledge-base agent; Presentation Agent maps to a presenter. The two are the same product surface with a single Presenter toggle that flips behavior.

When you add or change content, Aivah automatically trains the agent, making the information immediately available for user interactions.

Custom Knowledge

Automatically trained agents with your documents, URLs, and text content

Real-time Interaction

Enable live, conversational experiences with instant responses

Multi-modal Support

Handle text, images, and multimedia content based on your plan

Flexible Deployment

Share via links, embeds, or integrate into your applications

Key Benefits

Instant Expertise

Your agent becomes an expert on your specific content, providing accurate answers based on your knowledge base rather than general information.

Always Available

24/7 availability means your knowledge is accessible whenever users need it, without human intervention.

Scalable Support

Handle unlimited simultaneous conversations without adding staff or resources.

Consistent Responses

Ensure consistent, accurate information delivery across all interactions.

Common Use Cases

• Customer Support: Answer FAQs and provide product information
• Internal Knowledge: Help teams access company procedures and documentation
• Educational Content: Create interactive learning experiences
• Sales Support: Provide product details and answer prospect questions
• Content Presentation: Transform documents into interactive experiences

Agent status colours

The agents list shows a status badge on every row that reflects the training pipeline:

Status	Meaning
pending / processing	The agent is being trained. The list polls every 10 seconds and a Refresh icon appears automatically.
completed	Ready to chat.
failed	Training failed – click Retry to restart, or open the agent to retry an individual source.

Getting Started

Ready to create your first agent? Follow these steps:

1. Understand Agent Types - Choose between a knowledge-base agent and a presenter
2. Create Your Agent - Set up and configure your agent
3. Add Knowledge - Upload your content (automatically trained by Aivah)
4. Configure Settings - Set up real-time features and behavior
5. Build a Presenter - Turn a single PDF or video into a guided slide-aligned experience

Once you create your agent and add content, you can always expand its knowledge using the Add document button in your agent settings – Aivah automatically retrains it with any new information you provide.