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Documentation Tour

Need a refresher on Aivah’s interface or want to onboard a teammate quickly? The Documentation card launches a step-by-step Storylane tour that walks through the platform without leaving your dashboard.

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Starting the Tour

  1. Navigate to Platform Setup → Documentation.
  2. Click the Documentation button. A modal overlay opens immediately.
  3. The Storylane tour begins with the slide titled “How to use aivah.”

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Inside the Tour

  • ~43 Interactive Steps – Follow prompts that highlight key UI elements, explain their purpose, and offer tooltips.
  • Navigation Controls – Use Continue to progress or the back arrow to revisit previous steps.
  • Book Demo Button – Available at any time to schedule a live walkthrough with the Aivah team.
  • Progress Indicator – Track how far you’ve advanced so you can pause and resume confidently.
Keep the modal open on a second monitor while you configure your workspace. You can pause and resume the tour without losing your place.

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Best Use Cases

  • New Hire Onboarding – Give teammates guided context before handing over live agents or billing access.
  • Feature Refresh – Re-run the tour after major releases to discover newly added capabilities.
  • Customer Training – Share the tour with clients who manage their own agents in your environment.

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Troubleshooting

  • Modal Won’t Load – Disable popup blockers or allow Storylane content in your browser.
  • Stuck Step – Refresh the tour; it resumes from the last completed slide.
  • Need Deeper Help – Combine the tour with resources from Support or schedule a demo via the built-in button.
Bookmark this page for quick access any time you need a guided refresher on the platform.