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Automatically convert voice conversations to text with AIVAH’s advanced speech-to-text technology. Call transcriptions provide searchable, analyzable text records of all voice interactions, enabling better customer service, compliance, and business insights.
🎤 Transcription Features
Real-time Transcription
Get live text as conversations happen:
- Live Streaming: Text appears in real-time during calls
- Speaker Identification: Differentiate between agent and caller speech
- Confidence Scoring: Quality indicators for transcription accuracy
- Instant Search: Search through live transcription as it happens
- Multi-language Support: Transcribe calls in multiple languages
High Accuracy Processing
- Advanced AI Models: State-of-the-art speech recognition technology
- Context Awareness: Understands business terminology and context
- Noise Reduction: Filters background noise for cleaner transcriptions
- Accent Recognition: Handles various accents and speaking styles
- Technical Vocabulary: Recognizes industry-specific terms and jargon
📋 Transcription Management
Automatic Processing
Every call is automatically transcribed without manual intervention:
- Immediate Processing: Transcription begins as soon as call starts
- Background Processing: Doesn’t interfere with call quality or performance
- Smart Punctuation: Automatically adds punctuation and formatting
- Paragraph Breaks: Intelligent segmentation of conversation topics
- Time Stamps: Precise timing information for each segment
Post-Call Processing
- Quality Enhancement: AI improves transcription quality after call completion
- Error Correction: Automatic correction of common transcription errors
- Formatting: Clean, professional formatting for easy reading
- Summary Generation: AI-generated summaries of key conversation points
🔍 Search and Analysis
Advanced Text Search
Powerful search capabilities across all transcriptions:
- Keyword Search: Find specific words or phrases across all calls
- Semantic Search: Find conceptually related content, not just exact matches
- Boolean Operators: Use AND, OR, NOT for complex searches
- Phrase Matching: Search for exact phrases in quotes
- Wildcard Support: Use wildcards for partial word matches
Content Analysis
Deep analysis of transcribed conversations:
- Sentiment Analysis: Identify positive, negative, or neutral sentiment
- Topic Extraction: Automatically identify main conversation topics
- Intent Recognition: Understand caller intentions and needs
- Emotion Detection: Identify emotional states during conversations
- Key Phrase Identification: Extract important phrases and terms
📊 Analytics and Insights
Conversation Analytics
Gain insights from transcribed conversations:
- Talk Time Analysis: Measure agent vs. caller speaking time
- Response Patterns: Analyze how agents respond to different situations
- Question Analysis: Track types of questions customers ask most
- Resolution Patterns: Identify successful problem-solving approaches
- Customer Journey: Track conversation flow and decision points
- Script Adherence: Monitor compliance with approved scripts
- Objection Handling: Analyze how well agents handle customer objections
- Upselling Success: Track successful upselling conversation patterns
- Customer Satisfaction Indicators: Identify language patterns that correlate with satisfaction
Trend Analysis
- Topic Trends: Identify trending topics and concerns over time
- Language Evolution: Track changes in customer language and preferences
- Seasonal Patterns: Understand how conversations change seasonally
- Agent Performance Trends: Track improvement or decline in agent performance
🎯 Quality Assurance
Compliance Monitoring
Ensure regulatory and company policy compliance:
- Keyword Monitoring: Alert on specific compliance-related terms
- Script Compliance: Verify agents follow required scripts
- Disclosure Tracking: Ensure proper disclosures are made
- Sensitive Information: Flag potential sensitive data sharing
Quality Scoring
- Automated Scoring: AI-powered quality assessment of calls
- Custom Criteria: Define your own quality measurement criteria
- Benchmarking: Compare performance against established benchmarks
- Improvement Tracking: Monitor quality improvements over time
Training Identification
- Knowledge Gaps: Identify areas where agents need additional training
- Best Practices: Find exemplary conversations for training materials
- Common Mistakes: Identify frequently occurring errors for training focus
- Skill Development: Track skill development and improvement areas
📤 Export and Integration
Flexible Export Options
Export transcriptions in various formats:
- Text Files: Plain text format for basic analysis
- Word Documents: Formatted documents for reports and sharing
- PDF Reports: Professional reports with formatting and branding
- JSON Format: Structured data for system integration
- CSV Data: Spreadsheet format for statistical analysis
System Integration
Seamlessly integrate with other business systems:
- CRM Integration: Link transcriptions to customer records
- Help Desk Systems: Attach transcriptions to support tickets
- Analytics Platforms: Feed data to business intelligence tools
- Compliance Systems: Integration with compliance monitoring tools
🔧 Configuration Settings
Transcription Options
Customize how transcriptions are generated:
- Language Selection: Choose primary language for transcription
- Speaker Labels: Enable/disable speaker identification
- Confidence Thresholds: Set minimum confidence levels for inclusion
- Format Preferences: Choose formatting and punctuation styles
- Real-time vs. Batch: Select processing method based on needs
Privacy and Security
- Data Masking: Automatically mask sensitive information like SSNs or credit card numbers
- Access Controls: Define who can view transcriptions
- Retention Policies: Set how long transcriptions are stored
- Encryption: All transcriptions encrypted in transit and at rest
Alert Configuration
- Keyword Alerts: Get notified when specific words or phrases are mentioned
- Quality Alerts: Notifications when transcription quality falls below thresholds
- Compliance Alerts: Immediate alerts for potential compliance issues
- Volume Alerts: Notifications when transcription volume is unusual
📏 Custom Vocabularies
Business-Specific Terms
Improve accuracy with custom vocabularies:
- Industry Terminology: Add industry-specific terms and acronyms
- Product Names: Include your product and service names
- Proper Nouns: Add company names, locations, and person names
- Technical Terms: Include technical jargon and specialized vocabulary
Pronunciation Guides
- Phonetic Spellings: Provide phonetic guidance for difficult terms
- Alternative Pronunciations: Account for different ways terms might be pronounced
- Abbreviations: Define how abbreviations should be transcribed
- Brand Names: Ensure brand names are correctly capitalized and spelled
🔍 Troubleshooting
Common Issues
- Low Accuracy: Check audio quality, background noise, and custom vocabulary settings
- Missing Words: Verify confidence thresholds and language settings
- Speaker Confusion: Ensure clear audio separation and check speaker identification settings
- Delayed Processing: Monitor system load and consider batch processing options
Optimization Tips
- Audio Quality: Ensure high-quality audio input for best transcription results
- Clear Speech: Train agents to speak clearly and at appropriate pace
- Background Noise: Minimize background noise during calls
- Custom Vocabulary: Regularly update custom vocabulary with new terms
🚀 Best Practices
Accuracy Improvement
- Regular Vocabulary Updates: Keep custom vocabularies current
- Quality Monitoring: Regularly review transcription accuracy
- Agent Training: Train agents on clear speaking techniques
- System Optimization: Regularly optimize settings based on performance data
Data Management
- Regular Backups: Maintain secure backups of transcription data
- Archive Management: Implement efficient archiving for older transcriptions
- Access Auditing: Regularly audit who accesses transcription data
- Performance Monitoring: Monitor system performance and optimize as needed
Business Intelligence
- Regular Analysis: Systematically analyze transcription data for insights
- Trend Monitoring: Track trends and patterns over time
- Action Planning: Use insights to drive business improvements
- Stakeholder Reporting: Share relevant insights with key stakeholders
Call transcriptions transform voice conversations into valuable business data, enabling improved customer service, compliance monitoring, and strategic business insights. 