> ## Documentation Index
> Fetch the complete documentation index at: https://opinionai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits

> Monitor remaining balance and purchase additional usage credits

# Credits

Every realtime conversation, media generation request, or call consumes credits. Credits are also surfaced live in the top-right of **Avatar chat** as a small pill (for example `2,341 Credits`) so you always know what's left.

You can top up at any time from the **user menu** in the bottom of the side navigation – choose **Add credit** to open the **Buy Credits** dialog.

<Frame caption="Buy Credits dialog – pick a package, review charge and projected balance, click Buy credits">
  <img src="https://mintcdn.com/opinionai/tR4nAAll3jemMkvA/images/buy-credits-dialog.png?fit=max&auto=format&n=tR4nAAll3jemMkvA&q=85&s=fd444248b97fb829adc026ea568b8ced" alt="Buy Credits dialog" width="4112" height="2658" data-path="images/buy-credits-dialog.png" />
</Frame>

## Current Balance

* The user menu and the Avatar chat pill both display your **Available Credits**.
* The Buy Credits dialog also shows your current balance and the projected balance after a purchase, so you can verify the maths before confirming.
* Check the balance weekly to avoid unexpected depletion during high-traffic periods.

## One-off Credit Packages

The **Buy Credits** dialog (user menu → **Add credit**) lets you pick from these one-off packages:

| Credits | Price |
| ------- | ----- |
| 2,000   | \$10  |
| 5,000   | \$20  |
| 10,000  | \$30  |
| 20,000  | \$40  |
| 30,000  | \$50  |
| 40,000  | \$60  |

Confirm to start a Stripe checkout. The packages stack on top of any plan-included credits.

## Buying Credits

<Steps>
  <Step title="Open the user menu">
    Click your avatar / name at the bottom of the side navigation and choose **Add credit**.
  </Step>

  <Step title="Pick a package">
    Select one of the one-off packages above. The dialog shows your current balance and the projected new balance.
  </Step>

  <Step title="Review pricing">
    Confirm the projected total credits and payable amount before proceeding. Capture a screenshot if you need an audit trail.
  </Step>

  <Step title="Click Buy Credits">
    Press **Buy credits** to start Stripe checkout. You'll be prompted for payment details if none are stored.
  </Step>

  <Step title="Return to Aivah">
    After Stripe completes you're redirected to `/payment` with a success or cancel state. From there you can jump back to **Home** or **View plans**.
  </Step>
</Steps>

<Warning>Always double-check with the requestor or finance team before finalizing a purchase—credit buys are typically non-refundable.</Warning>

## What if credits run out mid-conversation?

You'll see a clear toast. Open the user menu → **Add credit** and buy a package. Your balance is applied immediately and the agent resumes when you send the next message.

## Best Practices

* **Set Threshold Alerts**: Establish an internal process to refill credits when the balance drops below a certain level (for example 25% of monthly usage).
* **Tie to Campaigns**: Before launching marketing pushes, forecast expected traffic and pre-purchase credits accordingly.
* **Monitor Impact**: After large purchases, review the [Insights → Agent Analytics](/insights/agent-analytics) tab to confirm credits are being used as planned.

Need help with payments or invoices? Jump to the [Billing dashboard](/platform-setup/billing) for payment method management.