> ## Documentation Index
> Fetch the complete documentation index at: https://opinionai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Memory

> Memory integration guide

# Memory Management

AIVAH's intelligent memory system enables your agents to remember key information about users across all platforms and interactions, creating more personalized and contextual conversations.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/opinionai/integration/Integerations%20/Agent%20Remember%20Key%20Information%20about%20you%20across%20platform%20.png" alt="Agent Memory Across Platforms" />

## 🧠 How Memory Works

Your AIVAH agent automatically stores and recalls important information during conversations, creating a seamless experience where the agent remembers:

* **Personal Details**: Names, preferences, and background information
* **Conversation History**: Previous topics and discussions
* **Context Awareness**: Relevant details for ongoing projects or relationships
* **Cross-Platform Continuity**: Information shared across different communication channels

## 💬 Memory in Action

When users interact with your agent, they can see the memory system working in real-time:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/opinionai/integration/Integerations%20/Memory%20is%20Updates%20.png" alt="Memory Updates" />

**Example Conversation:**

* User: "Hey there! I have a couple really happy to chat with you today! What can I help you with?"
* Agent: "Hey my name is James"
* User: "Nice to meet you James! What's on your mind today?"

The agent automatically stores "James" as the user's name and will remember this in future conversations.

## 🎛️ Manage Memory Page

`Side nav → Integrations → Manage Memory` (or `/integrations/manage-memory`) lists every long-term memory the agent has stored for each customer.

<Frame caption="Manage Memory – every stored key/value pair with timestamps and a Download CSV button">
  <img src="https://mintcdn.com/opinionai/tR4nAAll3jemMkvA/images/manage-memory-page.png?fit=max&auto=format&n=tR4nAAll3jemMkvA&q=85&s=8695aa6c223aa51c43e754061a4909b8" alt="Manage Memory page" width="4112" height="2658" data-path="images/manage-memory-page.png" />
</Frame>

The table has four columns:

| Column             | Description                                          |
| ------------------ | ---------------------------------------------------- |
| `info_key`         | What was remembered (for example `favorite_colour`). |
| `info_value`       | The remembered value.                                |
| `created_datetime` | First time the value was learned.                    |
| `updated_datetime` | Last time the value changed.                         |
| Actions            | Inline edit and delete on each row.                  |

### Export to CSV

Click **Download CSV** to export the entire table. The file is named `customer-information-YYYY-MM-DD.csv`, making it easy to drop into CRMs, spreadsheets, or audit pipelines.

## 📊 Managing Your Memories

<img src="https://mintlify.s3.us-west-1.amazonaws.com/opinionai/integration/Integerations%20/Memory%20-%20Manage%20your%20memories%20here%20that%20Agent%20Stored%20.png" alt="Memory Management Details" />

The memory management system provides:

### Memory Categories

* **userName**: Personal identifiers and names
* **Additional Categories**: Preferences, history, context, and more (each row is keyed by `info_key`)

### Memory Actions

* **Edit Memory**: Modify the `info_value` inline with the edit icon
* **Delete Memory**: Remove a row with the trash icon
* **Add New**: Use the manual entry option to capture important information that the agent did not learn on its own
* **Export**: Hit **Download CSV** for a full backup

### Memory Details

Each memory entry includes:

* **Key (`info_key`)**: Type of information stored
* **Value (`info_value`)**: The actual information remembered
* **Timestamps**: When the memory was first stored and last updated
* **Actions**: Edit and delete options

## ⚙️ Memory Configuration

### Automatic Memory Storage

* **Smart Detection**: Automatically identifies important information
* **Context Awareness**: Understands when information should be remembered
* **Cross-Reference**: Links related memories for better context

### Manual Memory Management

* **Add Information**: Manually store important details
* **Update Existing**: Modify stored information as it changes
* **Remove Outdated**: Delete irrelevant or outdated memories

## 🔒 Privacy and Security

### Data Protection

* **Secure Storage**: All memories are encrypted and securely stored
* **User Control**: Full transparency and control over stored information
* **Retention Policies**: Configurable retention periods for different memory types

### Access Management

* **Permission Controls**: Define who can access memory information
* **Audit Trails**: Track memory access and modifications
* **Export Options**: Download your memory data for backup

## 🚀 Best Practices

### Effective Memory Usage

* **Regular Review**: Periodically review and clean up stored memories
* **Accurate Information**: Ensure stored information is current and correct
* **Strategic Storage**: Focus on information that enhances user experience

### Memory Optimization

* **Relevant Details**: Store information that improves conversation quality
* **Context Preservation**: Maintain conversation context across sessions
* **User Preferences**: Remember user preferences and communication styles

## 📈 Memory Analytics

Track memory usage and effectiveness:

* **Memory Growth**: Monitor how your agent's memory evolves
* **Usage Patterns**: Understand which memories are most frequently accessed
* **Conversation Impact**: Measure how memory improves conversation quality

## 🔧 Integration with Other Features

### Cross-Platform Memory

* **Telephony**: Remember caller information across phone conversations
* **Chat**: Maintain context in text-based interactions
* **MCP Apps**: Store information from connected applications

### Workflow Integration

* **Automated Storage**: Trigger memory storage through workflows
* **Conditional Logic**: Use memory in decision-making processes
* **Data Sync**: Synchronize memory with external systems

## 🆘 Troubleshooting

**Common Issues:**

* **Memory Not Storing**: Check permissions and system status
* **Incorrect Information**: Use edit function to correct stored data
* **Missing Context**: Verify cross-platform memory settings
* **Performance Impact**: Regular cleanup maintains optimal performance

The memory system transforms your AI agent from a stateless responder to an intelligent assistant that builds relationships through remembered interactions.