> ## Documentation Index
> Fetch the complete documentation index at: https://opinionai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Log

> Review, filter, and export conversation transcripts

# Chat Log

Use the **Chat log** tab to inspect individual conversations handled by an agent. It's invaluable for QA, support follow-up, and training improvements.

<Frame caption="Chat Log list – paginated conversations with timestamps and message counts">
  <img src="https://mintcdn.com/opinionai/tR4nAAll3jemMkvA/images/insights-chat-log.png?fit=max&auto=format&n=tR4nAAll3jemMkvA&q=85&s=9a8d9352c6195c2342d52086ec1475ea" alt="Insights chat log" width="4112" height="2658" data-path="images/insights-chat-log.png" />
</Frame>

<Frame caption="Expand any row to read the full transcript inline">
  <img src="https://mintcdn.com/opinionai/tR4nAAll3jemMkvA/images/insights-chat-log-expanded.png?fit=max&auto=format&n=tR4nAAll3jemMkvA&q=85&s=7bc409b0b7f43fd4c44912bec3dade36" alt="Insights chat log expanded" width="4112" height="2658" data-path="images/insights-chat-log-expanded.png" />
</Frame>

## Getting Started

1. Open **Insights** and select an agent.
2. Choose a date range at the top of the Chat log tab (e.g., Today, Last 7 Days, custom).
3. Scroll the transcript list to view interactions chronologically.

If there are no conversations in the selected window, the page displays **“No data”**.

## Transcript Details

Each entry includes:

* **Timestamp**: When the conversation began.
* **Channel**: Chat, voice, embed, etc.
* **Outcome Flags**: Indicators such as unattended sessions or escalations.
* **Preview Snippet**: First few lines of the conversation for quick scanning.

Click an entry to open the full transcript within the panel.

## Export Options

<CardGroup cols={2}>
  <Card title="Export Conversations" icon="download">
    Downloads every transcript in the filtered range—ideal for archival or in-depth analysis.
  </Card>

  <Card title="Export Unattended" icon="alert-triangle">
    Generates a report containing only sessions where the agent didn’t resolve the user’s request. Useful for training targets.
  </Card>
</CardGroup>

Exports typically download as CSV or JSON (depending on your workspace configuration).

## Best Practices

* **Weekly QA Reviews**: Have subject-matter experts read a sample of transcripts to ensure quality stays high.
* **Tag Knowledge Gaps**: Annotate sessions where the agent lacked information, then add sources via [Add Content](/knowledge-agent/add-content).
* **Monitor Unattended Chats**: Frequent unattended conversations suggest tuning the agent instructions or connecting additional tools.
* **Share Feedback**: Distribute notable transcripts to product and content teams to highlight wins or issues.

## Troubleshooting

* **Missing Conversation**: Expand the date range or confirm the user spoke with the correct agent.
* **Large Exports Timing Out**: Narrow the window (e.g., export a week at a time) or upgrade your plan’s export limits.
* **Privacy Concerns**: Mask sensitive data before sharing exports externally, or use the **Privacy** tab to limit access.

The Chat log tab keeps every exchange transparent, giving you the evidence you need to iterate on prompts, workflows, and knowledge sources.